Toni Blake’s innovative Authentic Learning (AL) framework unlocks your team’s unique human potential. This program strategically combines the strengths of AI and human connection, providing actionable strategies and clear pathways for businesses to forge a formidable competitive human advantage by seamlessly partnering human authenticity with AI-driven efficiency.
Who Should Attend?
Authentic Learning (AL) is for everyone, in every position, in every company. These programs are designed for leaders, teams, and individuals at all levels ready to strategically embrace the human element and thrive in an AI-influenced world.
Program Formats:
Each of these powerful programs can be presented as a 60–90-minute Keynote or Breakout Session.
Optional Deep Dive:
The “7 Secrets to Get MAGIC” Workshop can also be presented as an interactive 3-hour or half-day program customized to your needs featuring aspects of each of the three series sessions.
TotallyToni is ready to bring the powerful combination of Authentic Learning and AI efficiency to your 2025-2026 educational calendar.
7 Secrets to Get Magic!
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Mastering Human Connection in an AI World
We’ve all experienced authentic human-to-human moments, fueled by genuine expressions of empathy or compassion. These moments of genuine human connection light up our lives with a heart-spark and make us feel real JOY. Toni Blake believes that this MAGIC human-spark can be taught and established as habits to consistently bring MAGIC into our customer experience and employees’ workday. As we move into an AI-dominated world, our ability to train and sustain this MAGIC will determine the true measure of our success in both our careers and personal relationships.
Where AI Ends, and Our Humanity Begins
Our humanity is our greatest amenity! Does your team fully understand the profound impact their choice of words, emotions, body language, and demeanor have on the customer experience? What is the actual cost of letting technology replace essential human connections? AI-generated, inauthentic responses are leaving customers yelling “AGENT!” into the phone. Neglecting the importance of MAGIC in your training and development erases the invaluable competitive edge that your team’s humanity uniquely delivers. It’s time for a human-centric intervention in customer engagement through a 21st-century Learning and Development model, Authentic Learning (AL)
The Convergence of AI and Century-Old Sales Tactics
The origins of accepted sales techniques can be traced back to 1920, and over the past 100 years they have become the global cornerstone of business success. However, around 1999 consumers began fast-forwarding through commercial sales pitches with technologies like TiVo. With modern streaming services they are even willing to pay a fee to erase advertisements altogether. Has our training kept pace with the shift in the sales funnel from commercial to social? People don’t want to be treated like a transaction; they want to be seen, heard, and valued.
We face an unprecedented question in human history: Is it human? Polished professional persona may sound too “AI” and may actually be a disadvantage in the marketplace. Performance training might be sabotaging our success. Team members hide their authentic selves behind rehearsed scripts as they speak someone else’s uninspired words. It’s time to enhance our training to align with 21st-century customer desires for authentic human engagement by teaching our teams how to GET MAGIC!™
The GET MAGIC!™ Workshop Solution
The GET MAGIC!™ Workshop, featuring the Power of AL. The 7 Secrets to GET MAGIC!™ in Authentic Learning serve as your strategic solution. This innovative program delves deeply into a human-first approach to creating a 21st-century customer experience.
- Ignite Your Team’s Unique Voice: Step outside the comfort zone of repetition into organically flowing conversation. Revitalize your team’s core values and confidence, enabling them to engage authentically with unscripted passion.
- Create Resonance: Discover the key to curating “magical moments” through positive protocols, such as compliments and words of agreement, that inspire both your customers and your team.
- Human-First Digital Applications: Once you’ve mastered Authentic Learning, you can weave that human-first strategy into the authentic voice of your online presence, re-humanizing your chatbots, website, social media content, and review sites.
Who Should Attend
This workshop is for leaders, teams, and individuals on all levels of the business organization that are ready to cut through the digital noise and connect on a deeper, more human level. Toni Blake’s transformative Authentic Learning (AL) framework has relatable insights, actionable strategies, and clear pathways to a competitive human advantage in a FREE jam-packed GET MAGIC!™ Playbook! You’ll walk away with the tools and motivation to revolutionize your customer engagement strategy and improve both customer and employee retention by adding MAGIC to everyday life!
Reaching Through the Tech Stack
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A Human-Centered Marketing Intervention
In an online world dominated by algorithms and automated responses, how does your multifamily community truly stand out? The tech stack is powerful, but without a soul, it falls flat. Consumers crave authenticity, connection, and a genuine sense of belonging – especially when choosing a home. In this groundbreaking seminar, Toni Blake will show you how to transform your online presence from generic to genuinely engaging. Move beyond surface-level digital tactics and discover how to infuse every aspect of your apartment marketing with the irresistible power of human connection. Put the “human” back into your online marketing plan to drive deeper engagement, stronger communities, and more leases!
This intervention provides actionable strategies to:
• Define Your Human-Centered Online Presence: Understand what truly resonates with prospects.
• Develop a Human-Centered Marketing Intervention: Implement a strategic plan prioritizing genuine digital connections.
"MAGIC" Infused Marketing
Who Should Attend
This workshop is for leaders, teams, and individuals on all levels of the business organization that are ready to cut through the digital noise and connect on a deeper, more human level. Toni Blake’s transformative Authentic Learning (AL) framework has relatable insights, actionable strategies, and clear pathways to a competitive human advantage in a FREE jam-packed GET MAGIC!™ Playbook! You’ll walk away with the tools and motivation to revolutionize your customer engagement strategy and improve both customer and employee retention by adding MAGIC to everyday life!
Time Management for the Overwhelmed
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Get Magic!
Getting your work done at work isn’t just about productivity; it prioritizes your mental well-being, alleviates stress, and opens the door to planning moments that bring you joy. Refresh, refill, and restore your daily time management habits with this insightful program from thought leader, Toni Blake.
Your time management habits can be a sign of self-love or self-sabotage. In this program, Toni Blake reveals practical techniques to minimize time-wasting interruptions from residents, consolidate active team phone calls, and more, allowing you to take lunch breaks and to go home with personal energy to spare. Toni shows you how to establish clear boundaries, focus on essential tasks, and be mindful of where each precious minute is spent. The result is a profound sense of control through a true work-life balance. Mastering time management transcends mere schedules; it is a powerful expression of self-care. When you control your time, it enables you to make meaningful decisions for your health, happiness, and personal fulfillment.
The "MAGIC" in this Workshop
Inspire MAGIC in your day and transform your relationship with time.
- Time: Your Most Valuable Commodity – The Time Diary Assignment
- Understanding Your Customer’s Stress Levels
- Interruption COST 23 Minutes – Setting Up a Cooperative Do Not Disturb Zone
- Stop Time Wasters – Learn a Polite NO / Interactive Exercise
- Manage Your Commitments for the Day – Meetings and Planning LUNCH!
- Managing Your Energy – The 3 Stages of the Day
- The Task Map: Urgent/Non-Urgent, Important/Unimportant – Do, Decide, Delegate, and Delete
- Using Tech to Manage Time – Managing Your Lists
- Let Them Vent: Know When to Listen and When to Solve Problems
- Save Time by Avoiding Arguments: Know the Fighting Words & Words of Agreement
- Understanding the Power of Collaboration & Delegation
- Transitioning Home with Energy – Work/Life Balance
Who Should Attend
This workshop is for leaders, teams, and individuals on all levels of the business organization that are ready to cut through the digital noise and connect on a deeper, more human level. Toni Blake’s transformative Authentic Learning (AL) framework has relatable insights, actionable strategies, and clear pathways to a competitive human advantage in a FREE jam-packed GET MAGIC!™ Playbook! You’ll walk away with the tools and motivation to revolutionize your customer engagement strategy and improve both customer and employee retention by adding MAGIC to everyday life!
