Let's Work Together!
Coordinating your event is one of the most important tasks you will ever be assigned. After working with thousands of meeting planners all across the country, I understand that! I’ll work hard in helping you make sure your team receives the very best experience. Ain’t no mountain high enough! I’m on your team. Call me, let’s go to work!
Thank you for letting me be a part of your success!
~Toni
UPlifted Leasing & Renewals
Elevate & Inspire
In Uplifted Leasing and Renewals, Toni Blake revives your teams commitment to their humanity, showing the difference between help and HYPE. Toni will inspire your team to act as facilitator & fiduciary, helping people find new homes while thinking like an owner! Toni Blake’s Uplifted Leasing and Renewals focuses on creating meaningful human interaction, reducing stress, supporting the decision process, celebrating life, and having FUN finding and keeping residents while maximizing rents.
Uplift – verb elevate, inspire. Synonyms for uplift: excite, exhilarate, improve, lift, boost, brighten, cheer, elate, bring up, perk up, and raise spirits.
Your team, resident, and future residents will be UPLIFTED by this newly designed customer experience in UPlifted Leasing & Renewals. Toni wrote this fresh approach because our industry is facing mounting distrust and a loss of consumer confidence. We can’t go back to basics. Too much has changed!
This six-hour educational event can be presented LIVE and also enjoyed in the Toni e-Demand online library in nine video lessons packed with dozens of proven ideas, plans, guides, training scripts, samples, templates, and resources.
Value Stacking YourRents
Redefine Your Community Value Position
Toni Blake teaches your team creative tools of VALUE STACKING your rents to help the consumer understand the value of life at your community. People want to feel they received a “great deal”, VALUE STACKING makes sure they do! Your teams will learn the impact of passionate conversations about their community in their own words. Discover a proper understanding of the psychological value of speaking with passion. It’s incredible how quickly we find money when we WANT something! VALUE STACKING techniques show the importance of choosing your apartment because you LOVE what you get, not what you pay. Toni introduces strategies for find their voice and writing a personal “love story” about their community. Toni’s program includes specific marketing strategies and new value positioning techniques to VALUE STACK your rents with the FIRE of DESIRE! This dynamic educational leasing and marketing event will revive your team’s passion and performance.
Keys to Greatness
Unlocking Your Full Potential
Wings of Positive Change
The Butterfly Effect
The theory of the Butterfly Effect is formed around the belief that a small change can make a huge impact in time. Toni will share with us small ways that we can easily adjust our wings to positively impact those we encounter by balancing authority with compassion, demonstrating integrity, and acting with kindness to maximize the difference we make in the lives of the residents that we serve.
Art of Culture
Leading with Core Values
5 Sensory Impacts
Of Human Connection
Building a MacGyver Culture
10 Characteristics of Resourceful People
Resourcefulness is the ability to quickly find clever ways to overcome difficulties. Historic inflation on the heels of a global pandemic have created a challenge that demands a resourceful culture. It’s time to meet the challenges head-on with a willingness to embrace evolving possibilities, opportunities, thoughts, views, and suggestions. The pivot has replaced standard procedures! Toni Blake establishes ten characteristics of a “MacGyver Culture.”
Keynote • Half-Day • Full Day Elements
Elevate & Inspire
UPlifted Leasing & Renewals
In Uplifted Leasing and Renewals, Toni Blake revives your teams commitment to their humanity, showing the difference between help and HYPE. Toni will inspire your team to act as facilitator & fiduciary, helping people find new homes while thinking like an owner! Toni Blake’s Uplifted Leasing and Renewals focuses on creating meaningful human interaction, reducing stress, supporting the decision process, celebrating life, and having FUN finding and keeping residents while maximizing rents.
Uplift – verb elevate, inspire. Synonyms for uplift: excite, exhilarate, improve, lift, boost, brighten, cheer, elate, bring up, perk up, and raise spirits.
Your team, resident, and future residents will be UPLIFTED by this newly designed customer experience in UPlifted Leasing & Renewals. Toni wrote this fresh approach because our industry is facing mounting distrust and a loss of consumer confidence. We can’t go back to basics. Too much has changed!
This six-hour educational event can be presented LIVE and also enjoyed in the Toni e-Demand online library in nine video lessons packed with dozens of proven ideas, plans, guides, training scripts, samples, templates, and resources.
The detailed tool training sets this program apart from just a LIVE seminar or online training. Your teams will enjoy step-by-step implementation eBooks, training guides, resource links to books, blogs, and magazines, sample graphics, free marketing plans for generating traffic, new digital follow-up tools, and powerful confidence-building training tools. Check it out here!
Beginning June 2023, we will apply your live event program fee towards the cost of joining the Toni eDemand library! (Limited time offer)
Meeting Planning Notes:
This program is a full 6 hours of training. You can book a full day and have Toni present all 6 hours, or you can book a half day and have Toni present 3 hours on either Leasing or Renewals. You could book a half day and have two 90 minute sessions, the first on Leasing, the second on Renewals. Remember, the full 6 hour program is recorded and available through Toni e-Demand, so it is not imperative that you schedule Toni to present all 6 hours at your event. Whatever schedule works best for you, we will still deduct the Program Fee of your live event from your first year subscription to Toni e-Demand with full access for your entire team.
10 Characteristics of Resourceful People
Building a MacGyver Culture
Resourcefulness is the ability to quickly find clever ways to overcome difficulties. Historic inflation on the heels of a global pandemic have created a challenge that demands a resourceful culture. It’s time to meet the challenges head-on with a willingness to embrace evolving possibilities, opportunities, thoughts, views, and suggestions. The pivot has replaced standard procedures! Toni Blake establishes ten key characteristics of a “MacGyver Culture”.
- Never Quit Team Spirit – The UPside of downtimes
- Permission for Collaboration & Creative Ideas
- Open Minded Vision: Redefining Possibilities
- Workflow Solutions for Swift Implementation
- Optimize Time & Talent
- Seek Innovations to Reduce Costly Mistakes
- Practice Patience: Seek Clarity Before Acting
- Simplify Procedures
- Imaginative & Intelligent Problem Solving
- Celebrate Success
A MacGyver Culture requires top-down permission for innovation and forward-thinking change, with clear workflow solutions in place for quick approvals to redirect resources. The resourceful mindset finds a way!
Meeting Planning Notes:
This program works well for a 2-3 hour general session, or condensed for a 90 minute breakout session.
Redefine Your Community Value Position
Value Stacking Your Rents
Toni Blake teaches your team creative tools of VALUE STACKING your rents to help the consumer understand the value of life at your community. People want to feel they received a “great deal”, VALUE STACKING makes sure they do! Your teams will learn the impact of passionate conversations about their community in their own words. Discover a proper understanding of the psychological value of speaking with passion. It’s incredible how quickly we find money when we WANT something! VALUE STACKING techniques show the importance of choosing your apartment because you LOVE what you get, not what you pay. Toni introduces strategies for find their voice and writing a personal “love story” about their community. Toni’s program includes specific marketing strategies and new value positioning techniques to VALUE STACK your rents with the FIRE of DESIRE! This dynamic educational leasing and marketing event for will revive your team’s passion and performance.
Unocking Your Full Potential
Keys to Greatness
An apartment community is like a small town. You deal with a wide range of issues: legal, employee, corporate, city and federal restrictions, guidelines and policies. “Keys to Greatness” is a wonderfully encouraging program designed to restore your purpose, motivate your spirit and challenge your mind with character building education. This program includes tips on managing the physical assets of the property, with proven strategies for dealing with people, leasing, marketing, customer service, resident retention and the main office. This session is appropriate for audiences looking for a new opportunities that will take them to the next level of success.
Meeting Planning Notes:
This presentation is perfect for your total team as a stand-alone program for a one-hour time frame, but can be extended to 90 minutes. It can be seamlessly integrated with your company culture in a half-day schedule. This program is suitable for conventional and affordable audiences. Remember, every program is customized to your specific needs and event goals. Toni will guide you through this process during your free consultation.
It’s time to get your wings
Wings of Positive Change
Being a great human being is not about a single act of kindness. Great human beings have daily habits that inspire relationships and make the world around them a better place. When we take those habits into our work life, we find reduced conflicts, and improvements in resident retention, relations, and overall improved well-being. Toni will share with us small ways that we can easily adjust our wings to positively impact those we encounter by balancing authority with compassion, demonstrating integrity, and acting with kindness. We will learn how to lift our daily routines, identify what is dragging us down and how to build up the momentum to maximize the difference we make in the lives of the residents that we serve.
Meeting Planning Notes:
This character development presentation is perfect for your total team as a stand-alone program for a one-hour time frame, but can be extended to 90 minutes. It can be seamlessly integrated with your company culture in a half-day schedule. This program is suitable for conventional and affordable audiences. Remember, every program is customized to your specific needs and event goals. Toni will guide you through this process during your free consultation.
Leading with Core Values
The Art of Culture
Current events have caused a spike in anxiety and depression. More than 42% of Americans have recently experienced symptoms of both. What is your vision for your team culture and character development through difficult times? Now, more than ever, leadership requires intentional executive focus on building character, mental wellness, and policy aligned with creating a supportive culture. Successful communication requires team building, and optimistic management. Learn creative ways to express your humanity as your most significant amenity with honest, human interactions based on core values. Toni Blake brings her unique combination of comedy & expert advice to share leadership goals that re-enforce your company culture positively. She’ll show you how to lead your teams, lift their human spirit, revive their passion for excellence, and reinforce the importance of human connection.
Meeting Planning Notes:
Your total team will benefit from this session, whether you manage conventional or affordable properties. The material can be presented as a 90 minute keynote, or a one hour breakout. It can be seamlessly integrated with your event theme and company goals. Every program is customized to your specific need. Toni will guide you through the process during your free consultation.
Toni Blake’s 5 Sensory Impacts of Human Connection
5 Sensory Impacts
One of the deepest needs in our humanity is a community connection. Human connection is one of the most rewarding elements in life. It has the power to deepen the moment, strengthen the bonds between people, inspire change, and build trust. Our sensory system interprets and creates the perception of the world around us. Pandemic protocol separated us, and our current socio-economic climate highlights the divisions between us. Human connection is a choice, an intentional plan, a practiced skill, and the “secret sauce” to total team success. There has never been a more critical time for us to build authentic relationships. Each sensory choice we make guides and directs the quality of our interactions. Toni shows you how to create conditions for human connection throughout the resident experience by intentionally practicing five human sensory impacts: voice, hearing, messaging, energy and tone.
Meeting Planning Notes:
Each member of your team should be invited to participate in this session. It is appropriate for both conventional and affordable properties. The material can be presented as a 90 minute keynote, or a one hour breakout. It can be seamlessly integrated with your event theme and company goals. Every program is customized to your specific need. Toni will you through the process during your free consultation.
Breakout Sessions
Refresh Your Personal Brand
Always put your best brand forward! You are in charge of the brand called YOU! Once upon a time, a personal brand was built by in-person interactions. Today, your reputation, market value, and future rely on a very intentional digital footprint in LinkedIn, Instagram and video. Your paycheck, performance success, and how others respond, react, cooperate, and participate with YOU depend on a series of critical choices. In this powerfully timed seminar, Toni Blake will show you how you refine your brand. She will outline how to write your personal brand core values and chart your personal brand character development goals. Plus, discover your 3 most meaningful super powers from your circle of influence. In an attention economy, how you show up matters. Let’s define our best selves and be intentionally EPIC!
The Drama Curtain
A destructive conflict has a predictable pattern known as the Drama Triangle. By learning how to identify and handle drama, manager’s can prevent some conflicts from occurring and resolve those that do! The quality of our relationships and how we deal with challenges plays a vital role for success in the workplace. 30 -40% of manage’s time is spent on conflict resolution. Toni Blake will show you a series of simple repeatable solutions, collaboration techniques, resources, and tools to reduce conflict. Learn how to improve communication, see other points of view, understand the human ego and find agreement. Save your precious time and energy for productive collaboration with your team and bring the DRAMA CURTAIN down!
Penny Jar Marketing
Grab your Penny Jar and head for Toni Blake’s program filled with creativity with CENTS! Building the perceived value of your community attracts a higher quality tenant. This business is not just about being full, it’s about what you are full of! Value is found in much more than just the physical features of your community. Learn how to add value to your community with customer service, resident appreciation, FREE area resources and a creative marketing plan. Learn how to turn a small investment of time and money into huge improvements community quality of life, attract higher quality residents and build loyalty into your current resident relations.
Celebrate the Buying Signals
Turning Objections into Leases
When a future resident presents an objection, it’s a time to celebrate! You just got a clear buying signal. No one has time to question or object to things they don’t want. Investing time in problem-solving means they are leaning towards becoming your next new resident. Toni Blake will show you how to respond to complaints, questions, and objections with upbeat, celebratory language. Develop the skills to stay optimistic, validate their voice, and convert their concern into inspiration to make your apartment their next home. Learn how to build a summary close using their own words. Discover how to ask the right questions to find the real issue. Learn the value of engage your team in offering suggestions and solutions. You’ll walk away with a new perspective on buying signals.
How to Undo Unhappy
Managing One-on-One Communication
An Italian diplomat once said, “Diplomacy is the art of letting other people have your way.” This powerful session outlines specific skills for successful diplomacy, communication, and negotiations with residents. Learn the secrets of using voice tone, environmental staging, and body language to turn complainers into cooperative residents! This session will examine the specific communication strategies for email, telephone, online review responses, social posts, and face-to-face. Learn the six elements of an effective apology, the power of micro-expressions, and the body language of authentic listening. This meaningful investment in diplomacy, communication, and negotiation skill-building will positively impact every relationship. Building loyalty through trustworthy communication is fiscally measurable in two vital elements of successful property management, reducing turnover and increasing resident retention. This program is highly recommended as a total team event and is perfect for a Total Membership educational event for an association.
Keys to Greatness
An apartment community is like a small town. You deal with a wide range of issues: legal, employee, corporate, city and federal restrictions, guidelines and policies. “Keys to Greatness” is a wonderfully encouraging program designed to restore your purpose, motivate your spirit and challenge your mind with character building education. This program includes tips on managing the physical assets of the property, with proven strategies for dealing with people, leasing, marketing, customer service, resident retention and the main office. This session is appropriate for audiences looking for a new opportunities that will take them to the next level of success.
More Breakout Ideas
The Future of Customer Service
Toni reminds us we don’t have to make physical contact to touch people’s hearts. Toni shares her current Trend Report with global research on social, economic conditions that impact how we provide customer service today and into the future. Learn how “Love Finds A Way.” Toni teaches the importance of culture and character on policy and protocol decisions. This interactive program walks your team through developing a Customer Expectation Map, charting each customer encounter with proven resident relations strategies. Evaluate your current plan to build a trend-based brand loyalty program, gain cooperation, and establish respect between your team and community.
Mastering Your Personal Energy
Toni shares her inspirational triumph at her second triathlon and how she learned the three principles of FOCUS. She teaches these powerful lessons on focus to master your personal energy. Today, you have to have a clear vision, know where you are going and be great at sharing that vision to earn team commitment and engagement. Toni shows you how to find and communicate your vision to maintain momentum and commitment from your team and residents. Mastering your personal energy helps you to stay focused and accomplish your goals. Toni shows how to avoid having your plans derailed, the destructive nature of excuses, and how to deal with distractions. You’ll learn the importance of the “WHY” questions and great tips on staying on track with consistent focus and updates on your goals. She finishes her powerful story of how this powerful life lesson helped her cross the finish line and become a two-time triathlete!
Time Management for the Overwhelmed
Time management demands have shifted the way we manage our personal and professional lives. Toni Blake shares practical tips for managing your time, staging a productive environment, maintain relationship equity, and dealing with constant overwhelm. No more business as usual. Every day, we need to stay current and prepared for new challenges to manage our tasks and time. Toni will share creativity and problem-solving exercises to develop the skills required to manage your time efficiently. Being able to accommodate these changes will ensure your teams maintain practical time management skills.
MORE PROGRAMS FROM TONI BLAKE
Whether you are serving conventional, affordable, or military Toni will tailor one of her many programs to fit your needs.
- Keynote – Dinner Meeting
- Breakout Workshop
- Half-Day Training
- Full-Day Training
- Custom Consulting Packages
TONI BLAKE • SpecialIST
begin now!
LEASING Consulting
REputation management
leasing transformations
RESIDENT RETENTION & EDUCATION
CUSTOMER SERVICE & MAINTENANCE
SOCIAL MEDIA STRATEGIES
CONSUMER GENERATED MEDIA
MOTIVATION & COMEDY KEYNOTES
ANNUAL MEETINGS & CONFERENCES
CONVENTIONAL/AFFORDABLE/MILITARY
TOP-RATED FOR ASSOCIATIONS
