TWO SERIES IN ONE
This is Toni’s most comprehensive presentation of her educational material to date. Focusing on the two biggest challenges facing the front-line staff, Toni equips participants in critical skills and creativity for competing in today’s rapidly changing market. Leasing and Renewals was recorded in the TotallyToni studio to reduce distractions and create an intimate setting with your mentor and coach.
Power of Perspective
Uplifted Leasing
Align your attitude with the mindset of success.
33:29 min
Touring Along the Decision Path
Uplifted Leasing
Build a “whole story” for your customer’s best experience.
25:01 min
Building Confidence In The Renewal Conversation
Uplifted Renewals
Out research your residents with informed reasoning on why they should stay.
36:18 min
Building Your Personal Brand
Uplifted Leasing
Think of yourself as the product and build specific personal skills in how you present and equip yourself for the task at hand.
54:17 min
Character-Driven Community
Uplifted Renewals
More personal development, and Toni takes a deep dive into Closing!
27:54 min
Value Stacking The Resident Experience
Uplifted Renewals
Role playing, meet the team, and the power of favorites.
7:27 min
Greeting & Getting Their Story, plus Staging to Engage During the Tour
Uplifted Leasing
Develop your people skills with easy, basic requirements for gaining your customer’s trust and respect.
25:06 min
Value Stacking Rents
Uplifted Renewals
Add value by understanding your market and the customer you are wanting to attract.
19:45 min
Celebrating Life Moments
Uplifted Renewals
Tools to create celebrations that foster long-lasting relationships with your residents.
32:48 min
Creative Huddles
Each session provides opportunities for your team to discuss the ideas formulated during the session, and brainstorm plans for implementing the concepts into their own work flows. This is an important step in getting the most from the training presented, and generating productive communication between the front-line staff and their leaders.
Toni Tools
Each session is accompanied by the tools required to implement the ideas. Some of the graphics are ready to use as-is, some are ready for your brilliant customization. Watch for the Toni Tool logo to find the samples and graphic files available.
Note: Only Toni e_demand members are licensed to use Toni’s copyrighted materials.
