What’s in a name? It is one of THE most important factors to nailing that first face-to-face encounter with the customer. This lesson guides you through setting intentionality on your first meeting with each future resident. Toni dives deeper in teaching how to make each greeting feel at home, and how using a person’s name can be the final confirmation that your property is the ONE for them. Step 33 is all about making the greeting familiar so that your customer feels welcome. Home isn’t a place, it’s a feeling! And this video is giving us all the feels!