These powerful conversation starters will inspire your customer to tell you WHAT they are looking for at your community. What questions will open the door to getting their story! Toni will teach you conversation that builds desire for them to come out and see their next home. Toni teaches you a 3-part success formula of a verbal head nod to affirm, active listening and then finish with questions. Toni shows you how to connect their preferences and desires to lead to you finding their next new home at your community.