In this lesson Toni teaches powerful interview skills and how to ask the right questions. You’ll learn how to influence the conversation and create a warm & inviting space for people to share their story. This is about conducting an interview that is interesting, focused, compassionate and conversational. Toni will share her interview form with important tips for leasing excellence! Experience is the greatest teacher. You will learn the importance of a customer-focused leasing experience by walking in the shoes of the customer.